1. Disconnect a social platform
- Sign in to Creatu.
- Open the connections section.
- Select the profile, Page, group or channel.
- Delete the connection and confirm.
- If needed, revoke Creatu in the social platform's own security settings.
After a connection is deleted, Creatu stops using its token for new requests.
2. Delete a Creatu account
If account deletion is available in account settings, use it. If you cannot sign in, email info@lemon-media.ru from the Creatu account email with the subject “Creatu data deletion request”.
3. Information to include
- the Creatu account email;
- the social platform and connected profile name;
- whether the request covers one connection or the complete Creatu account;
- never include a password, verification code or access token.
4. Timeframes
The operator confirms receipt after verifying control of the email. Active YouTube data is deleted within 7 calendar days of a verified request. Other active data is deleted or anonymized within 30 calendar days unless law requires longer retention.
5. Data deleted
- OAuth tokens and the connection to the selected channel;
- content, schedules and technical account data that are not required for legal obligations;
- the Creatu profile data when the complete account is deleted.
Important: deleting data from Creatu does not necessarily delete material already published on a social platform. Remove that material on the platform itself.
6. Confirmation
The operator sends completion confirmation to the verified account email. Contact: info@lemon-media.ru.